Shipping & Returns
At Pony Brushes, we put our customer satisfaction at the core of our business. Therefore, we have put in place the most secure and efficient way of shipping - partnering with DHL Express.
Orders are processed within 2 working days. Delivery time varies according to destination countries. Our services are as follows:
Delivery Time: 5-9 working days.
Service: DHL Express Tracked.
Once your order has been dispatched, you will receive an email with tracking number starting with SGAWK. You may track your parcel by clicking through "track parcel" embedded in the email.
Delivery Time: 2-3 working days.
Service: Singpost Registered Article.
Once your order has been dispatched, you will receive an email with tracking number starting with SG. You may track your parcel by clicking through "track parcel" embedded in the email.
We Accept 14-Day No-Question-Asked Returns!
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us at email@example.com to set up a return, give us your order number and tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, we will reply with instructions to complete your exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.